Hello! I'm Brittany Snyder.
I design experiences that are empathetic.
I’m Senior Product Designer with 10 years of experience leading end-to-end design work across enterprise platforms, mobile apps, and e-commerce. Skilled in user research, journey mapping, and design systems, with a track record of turning complex, cross-functional problems into clear, usable experiences.
My selected work below is password protected — please get in touch for access.
Selected work
Expedia
Knowledge Base for support agents
Rebuilding Expedia's agent knowledge base to cut the time agents spend hunting for policies.
Read case studyExpedia
Flight Cancellation through Chat
A chatbot experience that lets travelers cancel a flight and understand their refund — without ever calling an agent.
Read case studyExpedia
Chatbot Design System
A modular system of chat cards for information that doesn't fit in a chat bubble, built for Expedia's customer service chatbot.
Read case studyThe Seattle Times
The Seattle Times iOS app
Rebuilding an outdated news app around effortless navigation and a single, readable feed.
Read case study